BDC Cost Comparison

Monthly BDC labor cost comparison: in-house vs. outsourced

The following spread sheet provides an accurate comparison of the monthly labor costs for running an in-house BDC as compared to the costs for the same activity from Applied Concepts. Dealership costs that include hardware, report generation software, routine recruiting and oversight are not included in these computations.

As important as the cost factors are the style and quality of feedback reporting is very important. Applied Concepts' style and accuracy of reporting is reflected in its surevy style of caller questioning. Objectivity in reporting is also critical. Applied Concepts' only agenda is complete, unvarnished, factual reporting.

To create your own labor cost comparision, simply type the number of logs you want surveyed in each category in the red cells.

The rest of the computations will be done for you.

		Sold	Unsold	Service
	Logs Per month
	DEALER IN-HOUSE MONTHLY LABOR COSTS Calculations assume 75% log contact rate Average number of calls required per log to reach 75% contact rate Total calls per month Total minutes per call for dialing, ringing, speaking, note taking Total Phone Activity Required (in minutes) Total Labor Hours Required Full-Time Employees Required (172hr month) Labor Cost ($12/hr including salary/benefits) Monthly Dealer labor costs APPLIED CONCEPTS TOTAL MONTHLY COSTS Logs Per month Calculations assume 75% prospect or customer contact rate Per completed contact charge  Monthly Investment for each service Total Applied Concepts' Monthly Investment Savings to Dealer per month Savings to Dealer per year	4.56           456               4        1,824            30           0.2 $365            Sold 100 75 $4.00 $300 $65 $778	7.46         2,984                4       11,936            199             1.2 $2,387         Unsold 400 300 $4.00 $1,200 $1,187 $14,246	4.88          3,904                 4        15,616            260             1.5 $3,123         Service 800 600 $4.00 2,400 $723 $8,678	$5,875                           $3,900 $1,975 $23,702

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