BDC Overflow Services

You own a BDC

An effective BDC is a very process driven operation.

That means there’s only a certain amount of work it can do without increasing it’s fixed expenses.

By the same token, sales hardly ever are consistent. Sales and service run in peaks and valleys. That means the ability to follow up on unsold prospects, make sales and services CSI calls, etc. follow the same peaks and valleys.

The Point is…

The BDC can become overwhelmed. The BDC manager needs to hire more people. Fixed costs increase.

What if…

There was a way to handle BDC overloads without hiring another person?

From a financial point of view, you wouldn’t have to increase fixed expenses. You would know that all BDC functions are being successfully completed and when things slow down, you wouldn’t have higher on-going fixed expenses.

The Applied Concepts Solution

BDC Overflow Services is the perfect component to support your Business Development Center.

You select from a menu of services that perform the same customer/prospect contact function as the in-house operation. Because it’s a third party provider, it will provide objectivity in reporting with high levels of consistency.

You pay only for the services utilized.

Menu of services

• Daily follow-up of unsold prospects. You already know that 3 out of 4 prospects leave your dealership in their vehicle-Not yours!
• Daily contact of all service customers. CSI and SSI scores are having a greater impact than ever on dealer income.
• 3-day customer satisfaction phone surveys for new owner.
• Specialty database marketing services that drive floor traffic.

Included with each service is comprehensive reporting that will enable you to overnight:

• See customer comments regarding their dealership experience.
  
• Instantly spot customer service related issues.
  
• Improve unit sales.
  
• Build CSI and SSI income.

Summary

Applied Concepts BDC Overflow Service can work for your dealership without added frustration, expense or management associated with increasing an internal phone room operation.

Whether you sell 50 cars per month or 500 cars per month, BDC Overflow Services is a tool that will provide consistency in meeting all of your customer and prospect contact requirements.

Applied Concepts has been serving automotive dealers for over 18 years.

Opportunity doesn’t knock… IT RINGS!!!™