BDCs An Easier Way

You don't own a BDC

But maybe you're thinking about it? Maybe it's more money than you want to spend? Maybe you tried it and it wasn’t cost effective?

The Objective

What you do know is that the benefits that a BDC can produce are real, so the question is, can you improve your customer relationship management without installing a full blown, in-store BDC? The answer is a qualified yes. Of course, the center piece of a BDC is your customer relationship management program.

But the rest of the answer to profiting from a BDC could lie in outsourcing some of the more complicated and time consuming customer contact components while you maintain total control of your CRM program.

This strategy allows you to instantly put in place the key BDC processes without high capital or labor costs.

The Virtual Solution

Applied Concepts offers the perfect approach to those seeking Business Development Center solutions without the management and money required to launch or run an internal center.

Our approach enables you to grow the functionality of a BDC quickly and easily through the outsourcing some of the functions. When you choose, you can internalize the functions through the hiring of BDC employees.

Outsource as much work or as little work as you deem appropriate.
You select from a menu of services that performs the same customer/prospect contact functions as any in-house operation.

You pay only for services utilized.

Because BDC work is our only business, we can provide to you the highest levels of objectivity, professionalism and data reporting.

Menu of Services

BDC Overflow Services is the perfect component to support your Business Development Center.

You select from a menu of services that perform the same customer/prospect contact function as the in-house operation. Because it’s a third party provider, it will provide objectivity in reporting with high levels of consistency.

You pay for only the services utilized.

• Daily follow-up of unsold prospects. You already know that 3 out of 4 prospects leave your dealership in their vehicle - not yours!
  
• Daily contact of all service customers. CSI and SSI scores are having a greater impact than ever on customer.
  
• 3-day customer satisfaction phone surveys for new owners.
  
• Specialty database marketing services that drive floor traffic.

Included with each service is comprehensive reporting that will enable you to overnight:

• See customer comments regarding their dealership experience.
  
• Instantly spot customer service related issues.
  
• Improve unit sale.
  
• Build CSI and SSI income.

Summary

Business Development Center Service can work for your dealership without the added frustration, management or expense associated with an on-site phone room.

The Applied Concepts approach will work as efficiently for a store that sells 50 cars per month as it will for a store that sells 500 cars per month.

Applied Concepts has been serving automotive dealers for over 18 years.

Opportunity doesn’t knock… IT RINGS!!!™