Mind Reader for Just Sold

Issues

Today, more than ever, CSI scores impact dealer income.

Because of the detailed nature of the manufacturer's scoring, the only way to build your CSI scores is to improve the specific low scoring areas. A key component of doing that lies in the style and quality of the surveying that occurs with your new customers.

Objective

To take advantage of the manufacturers CSI dollars, the progressive dealer wants a new owner follow-up strategy that enables him to:

• Learn the areas of dissatisfaction that must immediately be resolved.
  
• Ensure that all areas of the sales and delivery process were handled correctly.
  
• Improve the buying experience for the next new owner.
  
• Earn more money.

The Applied Concepts Solution

With Mind Reader for Just Sold, your customers rate the key areas of their buying experience. With Mind Reader you can create specific questions you want asked to target specific areas.

Our professional employees survey each customer. The data is summarized into easy-to-read reports.

How It Works

It starts with these simple steps:

1. Daily, you send a list to us of your new owners.
2. Applied Concepts' trained professionals survey them.
3. You take action the next day based on the reports we send to you overnight.

Reporting

Weekly Reports
Sales Response Survey Measures your dealership's service and delivery processes in four key areas. Customer Source Summary Rates your ad effectiveness by medium.

Summary

Tomorrow morning you'll be able to take your customers' experiences and turn them into dollars for the dealership.

Opportunity doesn’t knock… IT RINGS!!!™