Mind Reader for Service

Issues

Today, more than ever, CSI or SSI scores impact dealer income. It's simply not enough to just make phone calls to service customers to see if, in general terms, they were satisfied with their over-all service experience.

Because of the detailed nature of the manufacturer's scoring, the only way to build your CSI or SSI scores is to improve the specific low scoring areas. A key component of doing that lies in the style and quality of the surveying that occurs with your customers.

Objective

To take advantage of the manufacturers CSI dollars, the progressive dealer needs a service follow-up strategy that is conducted by professionally trained surveyors. This surveying process, with its all important reporting component, will enable the dealer to:

• Learn the service issues that need immediate attention.
• Ensure that all areas of the service process are being handled correctly.
• Improve the service experience for the next customer.
• Earn more money.

The Applied Concepts Solution

With Mind Reader for Service your customers rate the key areas of their service experience. With Mind Reader you can create specific questions you want our employees to ask your customers in specific targeted areas.

How It Works

It starts with these simple steps:

1. Daily, you send a list to us of your completed repair orders.
2. Applied Concepts' trained professionals survey them.
3. You take action the next day based on the reports we send to you overnight.

Reporting

Monthly Reports
Service Customer Response Summary It’s a roll up report that measures your dealership’s service consistency in ten key areas. Comparative Summary Report Compares services advisor communications skills in ten key areas.

Summary

Tomorrow morning you’ll be able to take your customer's experiences and turn them into dollars for the dealership.

Opportunity doesn’t knock… IT RINGS!!!™