| Mind Reader for Unsold Prospects
Issues Reporting
You already know that 3 out of 4 prospects leave your dealerships in their vehicle - not yours!
Sales consultant follow-up, at best, is hit or miss and all they promote is a lower price.
Objective
Don't just attempt to call a handful of lost prospects. Instead, survey the vast majority of them to improve your units and grosses.
Results
- Maximize every unsold up opportunity by getting into the prospect's mind within hours of their visit.
- Third party follow-up actually surveys the customer about his/her experience.
- Get unsold prospects back into your store and sell them.
- Know who on the sales team is not following your sales process.
- Improve buying experience for next prospect.
- Identify sources of floor traffic.
The Applied Concepts Solution
With Mind Reader for Unsold Prospects, your customers tell you how to sell to them. Operating as a third party, our professional telephone consultants survey each walk-in who didn't buy on their dealership experience, summarize that data and overnight you a powerful report to drive timely, productive sales.
How It Works
It starts with these simple steps:
- Daily, you send a list of ups that didn't buy.
- Applied Concepts' trained professionals survey them.
- You take action the next day based on the report we send to you overnight.
Reporting
Daily Reports
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Immediate Action Reports
- Sent overnight. Provide you with hot prospects who with immediate follow-up, could be sold a vehicle.
Daily Sales Action Reports
- Sent overnight. Shows results for all prospects surveyed the previous evening.
- Create a daily sales plan.
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Weekly Reports
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Team Skill Summary
- Measures sales team's consistency in following your sales process as stated by your prospects.
Weekly Action Sales Reports
- Summary of customer responses from the previous week.
Customer Source Summary
Rates your ad effectiveness by medium.
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Monthly Reports
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Comparative Skill Summary
Compares all sales consultants’ sales skills.
Individual Skill Summary
Rates each sale consultant's sales process skills.
Team Skill Summary
(Monthly Wrap Up)
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Summary
- Increase front-end profits by giving you a second chance.
- Maximize deal management - overnight.
- Increase closing ratios.
- Increase consultant performance.
- Improve CSI scores.
Opportunity doesn’t knock… IT RINGS!!!™
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