Power Phone-Ups® for Service Advisors

Issues
Service advisors cost their dealership thousands in gross profits because they can’t bring in more customer-pay service dollars.

Audience
Automotive Service Advisors.

Opportunities

• Dramatically increase the number of customer-pay, service appointments from incoming calls.
  
• More effectively schedule when customers bring their vehicle to the Service Department.

The Applied Concepts Solution

Power Phone-Ups® for Service Advisors is an innovative, cost-effective telephone training that has been endorsed by the automotive industry. With the Power Phone-Ups® program your service advisors build the people skills needed to successfully increase customer-pay, service appointments while they balance service capabilities and deadlines. Service advisors learn and build success in handling customers over the telephone by practicing their skills with our professional telephone coaches.

Your employees simply call our 800 line for their weekly, 20-minute, personal training to build new skill habits. Best of all, they learn while working, during normal business hours.

What Service Advisors Will Learn

• Build value and importance of your service into every call.
• Improve customer first impressions through more professional questioning and listening skills.
  
• Increase customer-pay business through more effective handling of price over the phone.
  
• Smooth out the peaks and valleys of vehicle drop-off and pick-up.
  
• Improve Customer Satisfaction.

The Program Includes

• Laminated dialog script card.
  
• Use of a comprehensive, video-based, initial training course.
  
• Up to 16 private practice training sessions (1 per week) to build skills.
  
• Certificate of Achievement upon completion of the program.

Management Benefits

• Detailed monthly progress reports on all participants.
  
• Biweekly verbal updates reviewing increased service appointment setting.
  
• No travel costs or time away from the dealership for service advisor.

Summary

We know that customer satisfaction is tied to the quality of the relationship the service advisor has with the customer. That relationship starts on the phone. Power Phone-Ups® for Service Advisors is a proven tool that will increase dealership service income and CSI because it will bring more people through the door at a time more convenient for the Service Department. The Power Phone-Ups® philosophy of personalized learning has gained us recognition from dealerships all over America.

Opportunity doesn’t knock… IT RINGS!!!™