Power Phone-Ups® Maintenance Program

Issues

The Power Phone-Ups® training process will continue to work as long as your team is kept accountable through continuous training, role playing and test calling. Much like maintaining a car's engine, those that practice keep their skills well tuned with regular maintenance. Those that don't, run rough and eventually break down.

Audience

Automotive Sales or Service Consultants that have successfully completed the Power Phone-Ups® training program.

Opportunities

• Practice and maintain skills built in the initial 4 months of training.
  
• Reinforce appointment setting abilities, confidence and control.
• Maintain increased floor traffic and sales.
• Sustain the increase in number of kept appointments from incoming calls.
• Continue to leverage advertising dollars.
  

The Applied Concepts Solution

The Power Phone-Ups® training program is endorsed by automotive industry leaders as an innovative cost-effective tool to increase floor traffic and sales. Over the last 4 months your sales and/or service consultants have learned and practiced powerful, persuasive, appointment setting skills. As before, training is delivered live during one-on-one sessions taught by our phone coaches over the phone. Using an 800 number your sales and/or service consultants call every other week for their 20-minute, personal training with our private-practice coaches.

The Program Includes

• Two private practice training sessions per month allowing continual practice and skill perfection.
  
• Test calls placed to each enrollee every month.
  
• Random test calls placed into the dealership each month.
  

Management Benefits

• Detailed monthly progress reports on all participating sales and/or service consultants.
  
• Verbal management updates every 2 weeks, with additional updates available upon request.
  
• No travel costs or time away from the dealership for sales/service consultants.
  
• Retention of tight control with minimal management time and effort.

Summary

We know that gross profits in any sale are tied directly to the quality of the relationship the sales/service consultant has with the customer. That relationship starts on the phone. Applied Concepts wants to ensure that your incoming sales calls continue to work for you, and that your consultants are comfortable and confident when using the phone as a selling tool.

Power Phone-Ups® is a proven tool from which you have an increase in dealership unit / service sales and gross profits because it brought more people through the door who otherwise might not come.

Opportunity doesn’t knock… IT RINGS!!!™