Power Phone-Ups® for Receptionists

Issues

Dealerships spend tens of thousands of dollars on advertising to encourage prospective customers to call. Then receptionists, who are often the least trained and most modestly paid employees, are charged with creating the customer's all-important first impression.

Opportunities

• Customers call your competitors and are most likely to visit the dealership that treats them the best on the phone.
  
• The more effective your receptionist, the more effectively your dealership logs and manages its flow of phone-ups.
  

The Applied Concepts Solution

Power Phone-Ups® for Receptionists is a unique, 4-session program designed to improve floor traffic. By ensuring that the receptionist is properly trained in making a positive first impression, the caller is more likely to come in to your dealership. Further, through our innovative program the receptionist becomes skilled in managing the all-important Phone-Up Traffic Log.

Because our training takes place over the phone, it is realistic and immediately applied. Your receptionist simply calls an 800 number to receive personal training on the phone from our professional telephone coaches. Through weekly practice and repetition with our skilled trainers your receptionist builds new, professional habits quickly. Best of all, they learn while working to make your business sound great.

What Receptionists Will Learn?

What to say and how to say it:

• Answering calls, transferring calls, tone of voice, attitude, and accurate message taking.
  
• Increase customer-pay business through more effective handling of price over the phone.
  
• How to handle uncooperative customers and stay positive when the customer isn't.
  
• How to track phone-ups.

Summary

Sometimes the devil is in the details. Dealerships often overlook one of the most important areas in terms of creating a professional first impression. Power Phone-Ups® for Receptionists is a tool that management can use to improve the caller's image of your dealership and increase the likelihood they will come in and buy.

Opportunity doesn’t knock… IT RINGS!!!™